Cloud Support Associate
Houston, TX
Duration: 8 months
Job Description:
* Act as a technical escalation point within the team for complex support issues, product feedback, and critical situations in the owned technology areas
* Engage with Cloud engineering teams to understand their service architecture, operating models, and be able to navigate and work effectively
* Identify emerging trends or recurring scenarios for the owned technologies and drive improvement feedback/repair items into Azure engineering
* Based on customer feedback and insights gained while supporting our customers, partner with engineering teams to improve the Azure platform
* Working experience in one or more languages (PowerShell, Python, C#, Open Source)
* Relentlessly champion and drive technology related innovation to reduce customer pain and improve support efficiency in partnership with Azure engineering teams
* Resolve critical and complex technical issues in a 24x5 global support model leveraging your deep technical and product expertise and partnering with peers
* Performing complex application debugging and remediation when needed to drive Support incident resolution for configuration, code, or other service issues impacting customers
Requirements:
Understanding of cloud computing technologies across Windows and Linux, with hands-on experience on one or more of the following domains: SQL Server, Azure SQL DB
* Azure Kubernetes Service (AKS) or Kubernetes Service
* App Services or any Java application
* CosmosDB or MongoDB
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